Associate Relations Specialist – Ross Corporate Headquarters (Remote Option) id-1312

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Job Description

**Join Our Team: Your Success is Our Focus!**

As the largest off-price retailer in the U.S. with over 2,000 stores, Ross is dedicated to offering our customers exceptional brands and merchandise at unbeatable savings, while providing a fun, treasure-hunt shopping experience. Our values start with you—our people—because your success is our priority.

At Ross, you’ll experience:
– **Achievement**: We pursue excellence while continuously learning and adapting.
– **Career Development**: We nurture top talent because our growth is linked to your professional journey.
– **Collaboration**: We solve challenges together to find the best solutions.
– **Diversity, Equity & Inclusion**: We celebrate diverse backgrounds and perspectives that strengthen our workforce and create a positive impact in the communities we serve.

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Headquartered in Dublin, CA, Ross also operates three buying offices in key locations—New York, Los Angeles, and Boston—along with eight distribution centers nationwide. As a Fortune 500 company, generating $20.4 billion in revenue in 2023, we are committed to fostering an inclusive environment, providing ongoing learning, and development for our teams.

**Role Overview**
In this role, you will manage responses to Associate concerns through open-door channels, ensuring timely and thorough investigations into workplace issues, including critical incidents. This includes managing Alertline cases, social media concerns, and domestic violence cases. You will also coach business unit leaders, help facilitate training sessions, and ensure compliance with HR policies, federal, state, and local laws. This position requires interaction with legal partners, cross-functional teams, and managing documentation of investigations.

**Salary & Benefits**
The salary range for this position is $66,800 to $98,350, based on experience, qualifications, location, and other factors. Ross offers a comprehensive benefits package that includes medical, dental, vision, accident, and pet insurance, employee discounts, 401K, stock purchase programs, parental leave, and more for eligible associates.

**Key Responsibilities**
– Conduct on-site or remote investigations related to associate relations issues.
– Ensure investigations comply with HR policies and legal requirements.
– Provide guidance to store management on disciplinary actions and corrective measures.
– Collaborate with legal teams to manage state and federal claims.
– Respond promptly to critical incidents, including cases involving suicidal associates or domestic violence.
– Conduct workshops and seminars on HR-related topics.

**Job Requirements**
– 3-5 years of HR or multi-unit retail experience preferred.
– Degree in Business, HR, or a related field.
– Strong interpersonal and communication skills.
– Experience in workplace investigations and knowledge of NLRB-related issues is an advantage.

**Physical and Work Environment Requirements**
This position requires office work, including using computers and attending meetings. Occasionally, travel for on-site investigations or business functions may be necessary.

Associate Relations Specialist – Ross Corporate Headquarters (Remote Option) id-1312

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