Part-Time Call Center Agent (Fully Remote) ID-7552

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Summary
Call center agents will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, email, and inbound/outbound phone calls. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are… handled with empathy, positivity, and a willingness to meet all their needs. Leads are connected with our customers when they?re available for live transfers or through our call connect system. This position requires extensive computer and phone experience as well as a thoughtful, quality driven approach to lead engagement.
Essential Functions
? Input leads responses, notes, and disposition statuses into the assigned incoming lead profiles
? Utilize systems to gather and confirm information prompted by incoming SMS/email/calls
? Provide exceptional customer service, active listening, verbal and written communication skills while working independently with discipline and motivation to succeed in a virtual environment
? Read and comprehend previous “Lead to Concierge” interactions to accurately continue the conversation to determine a qualified or unqualified lead
? Coordinate and confirm incoming leads that inquire about national services provided by our clients
? Accurately document all conversations according to standard operating procedures in our console
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horoughly follow client and department standards and system procedures
? Display a team-minded attitude with the ability to adapt and embrace change to fit business needs
? Thrive in an ever-growing and ever-changing environment
Minimum Requirements
? High school diploma or equivalent required
? Minimum 6 months of previous experience working in customer service required
? Remote contact center experience is a plus
? Ability to type at least 30 WPM required
? Your performance will be measured by: 1) quality 2) AHT 3) inactive time 4) schedule adherence 5) accurately schedule appointments
? Must be able to work an assigned schedule during operating hours of Sunday-Saturday from 5:00 AM Pacific to 12:00 AM Pacific
? Must be able to attend two weeks of full-time training, although this is a part-time role
? Must be able to work part-time, less than 30 hours per week or as needed
? Must be reliable with ability to maintain excellent attendance
? A dedicated, quiet workspace free of distractions is required
? Excellent verbal and written communication skills with attention to accuracy and grammar
? Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation with leads
? Ability to work in a remote environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate for extended periods of time
? Must be detail oriented, exhibit time management skills, ability to work with co-workers remotely
Location
Must be authorized to work in the U.S. We do not offer Visa assistance or sponsorship for this role. This is a fully remote position and there is no relocation assistance. You must also reside in the United States. Verse uses E-Verify to verify employment.
References
We use tools like speaking to references to gain a more full-bodied, in-depth picture of the person we?re looking to hire. By submitting your application, you are giving your permission that Verse.ai may conduct references using professional social media and common connections. We commit to not contacting any of your current work colleagues and will adhere to all legal requirements regarding salary and protected class information.
EEO Statement
Verse.ai is committed to the full inclusion of all qualified individuals. As part of this commitment, Verse.ai will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact People & Culture at talent@verse.ai
We are Verse and we don?t just accept differences ? we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. All candidates for hire, promotion, and performance are evaluated on the basis of merit alone

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Who we are

Welcome to careers.techlabrepairs.com, the premier platform designed to streamline your job search across the internet. Our objective is clear: to enhance the job-seeking experience by consolidating job listings from various reliable sources into one accessible location, ensuring a wealth of opportunities is just a click away.
In the current fast-paced environment, job hunting can be daunting. With numerous job boards, recruitment firms, and corporate career pages to navigate, identifying the ideal position often becomes a laborious task. This is where we come in. At careers.techlabrepairs.com, we have developed a website that compiles job listings from a diverse array of reputable sources, reducing the time and effort required to find your next career opportunity.

Our Vision
Our vision is to offer job seekers a seamless and efficient pathway to discovering top-tier employment opportunities. Recognizing that each job seeker has unique preferences and requirements, we strive to provide a platform with a comprehensive range of job listings catering to the diverse needs of all professionals.
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Why Choose Us?
Comprehensive Listings Our platform gathers job listings from trusted sources across the web, ensuring access to a vast array of opportunities. Whether you seek remote work, freelance projects, part-time roles, or full-time positions, we provide options across numerous industries, from technology and healthcare to marketing and finance, ensuring you find the perfect match for your expertise.

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Navigating job listings should be straightforward, not burdensome. Our user-friendly interface facilitates easy searching, filtering, and application processes. Our search functionality allows you to refine listings by location, job type, salary range, and more, enabling swift identification of positions that meet your criteria.

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We maintain a platform that reflects the latest job openings by regularly updating our listings. This ensures access to fresh job postings, providing you with a competitive advantage in the job market.

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Utilizing advanced algorithms, our platform delivers personalized job recommendations based on your preferences and search history. By understanding your career objectives, we present the most relevant opportunities, helping you find the best positions swiftly.

For Employers & Recruiters
careers.techlabrepairs.com serves not only job seekers but also employers and recruiters, offering a robust platform to showcase job openings to a wide and diverse audience. By posting listings on our site, you can reach a larger pool of qualified candidates, facilitating a quick and effective connection with top talent. Our mission is to assist employers and job seekers in making the perfect match, enhancing the hiring process's efficiency and dynamism.

Our Commitment
At careers.techlabrepairs.com, we are dedicated to making the job search process smoother for everyone. We aim to provide accurate, reliable, and current job listings in a user-friendly environment. Understanding the challenges of job searching, we are here to support you at every stage. Whether embarking on your career journey or seeking advancement, careers.techlabrepairs.com is committed to helping you thrive.

Thank you for choosing us as your trusted partner in job search. We look forward to assisting you in finding the ideal job and advancing your career to new heights.

Disclaimer: Job Posting Sources

Various reliable job search engines, such as Indeed, LinkedIn, ZipRecruiter, CareerBuilder, Monster, Glassdoor, Getwork, Snagajob, and FlexJobs, are the source of the job postings on our platform. Although we make every effort to present accurate and current information, we are unable to guarantee the accuracy, completeness, or dependability of the job postings from these outside sources.

When applying for jobs found on these platforms, users are advised to perform their own due diligence. We are not liable for any errors, omissions, or inaccuracies in the job postings, and neither do we support any particular employer or job posting.

Additionally, please be aware that job listings may change without warning and that some may not be relevant or active at the time of viewing.

Users who access job postings from these outside sources through our platform consent to indemnify us for any liability resulting from the use of such information.