Staff Assistant, Inflight I-USA-ID-7968

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Job Description

Welcome to American Airlines, the world’s largest airline! We are currently seeking a highly organized and detail-oriented individual to join our team as a Staff Assistant for our Inflight department. As a Staff Assistant, you will play a crucial role in supporting the daily operations of our flight attendants and ensuring the smooth and efficient delivery of our world-class services to our passengers. This is an exciting opportunity to be a part of a dynamic and fast-paced environment, and we are looking for someone who is passionate about the aviation industry and is committed to providing exceptional support to our team. If you have excellent communication skills, strong multitasking abilities, and a passion for delivering exceptional customer service, we encourage you to apply for this role.

1.            Greet and welcome passengers and assist with any inquiries or concerns in a friendly and professional manner.

2.            Provide administrative and organizational support to the Inflight department and its staff members.

3.            Ensure all necessary documents and materials are prepared and organized for flight attendants, including schedules, manuals, and supplies.

4.            Schedule and coordinate meetings, trainings, and other events for the Inflight department.

5.            Maintain accurate and up-to-date records of flight attendant schedules, attendance, and performance evaluations.

6.            Assist with managing and tracking expenses, budget, and inventory for the Inflight department.

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7.            Communicate effectively with flight attendants, other departments, and external parties to facilitate smooth operations and resolve any issues or concerns.

8.            Monitor and respond to emails, phone calls, and other forms of correspondence in a timely and professional manner.

9.            Collaborate with other staff assistants and team members to ensure efficient and effective support for the Inflight department.

10.          Uphold the company’s standards of customer service and professionalism while representing American Airlines.

11.          Adhere to all company policies and procedures, as well as all safety and security regulations.

12.          Continuously seek opportunities for personal and professional growth, and actively participate in training and development programs provided by the company.

13.          Perform other duties and tasks as assigned by the Inflight department manager or supervisor.

Where is this job?

This job is located at Dallas, TX, USA

Job Qualifications

•             Excellent Communication Skills: A Staff Assistant, Inflight Must Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Flight Attendants, Pilots, And Other Staff Members.

•             Attention To Detail: This Role Requires A High Level Of Attention To Detail To Ensure That All Flight-Related Tasks Are Completed Accurately And On Time. This Includes Monitoring Flight Schedules, Tracking Passenger Counts, And Maintaining Flight Records.

•             Customer Service Experience: As A Staff Assistant, Inflight, You Will Interact With Passengers On A Daily Basis. Therefore, Candidates Should Have Previous Customer Service Experience And Be Able To Provide A Positive And Welcoming Experience To Passengers.

•             Ability To Work Under Pressure: This Position Involves Working In A Fast-Paced And Dynamic Environment. Candidates Must Be Able To Handle Multiple Tasks Simultaneously While Remaining Calm And Focused Under Pressure.

•             Knowledge Of Airline Operations: A Strong Understanding Of Airline Operations And Industry Regulations Is Essential For This Role. This Includes Knowledge Of Safety Procedures, Flight Planning, And Emergency Protocols. Previous Experience In The Airline Industry Is Preferred.

Required Skills

•             Communication

•             Time Managementa

•             Multitasking

•             Attention to detail

•             Conflict Resolution

•             customer service

•             Teamwork

•             Organization

•             Problem-Solving

•             Flexibility

•             Adaptability

•             proactive

Soft Skills

•             Communication

•             Conflict Resolution

•             Leadership

•             Time management

•             Interpersonal Skills

•             creativity

•             Teamwork

•             Adaptability

•             Problem-Solving

•             Decision-making

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