Inbound Contact Center Agent (U.S. Remote) -USA-ID-7904

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Full job description

Please note, we are currently not hiring in: CT, Washington D.C., MD, CO MA, NJ, NY, CA, OR, or WA.

InflectionCX, a leader in modern Customer Experiences, is seeking motivated and customer-focused individuals to join our team as Contact Center Agents. As a Contact Center Agent, you will play a key role in delivering exceptional customer experiences by leveraging our cutting-edge technology and work-from-home team members.

As a work-from-home position in a moderate-to-high volume contact center, you’ll have the opportunity to provide exceptional customer service across multiple contact channels, including phone calls, SMS, email, and chat.

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Our comprehensive, fully paid training program is designed to set you up for success. You’ll participate in class discussions, hands-on training, e-learning modules, and receive instructor-led guidance to help you fulfill our important mission.

Key Responsibilities
As a Customer Service Representative, you’ll be responsible for providing exceptional customer service, interacting with people across multiple contact channels. You’ll handle a variety of routine inquiries or requests while providing a high level of service. You’ll treat all callers with courtesy and professionalism and deliver 5-star satisfaction in all interactions.

Job Duties

  • Responsible for handling/initiating and handling a moderate to high volume of customer calls per day
  • Meet established activity targets and key performance indicators
  • Complete essential follow-up documentation after each interaction
  • Provide an exceptional and positive experience in every interaction
  • Maintain and improve quality results by adhering to standards and guidelines

Requirements

  • High School Diploma or GED equivalent
  • Ability to multi-task, including navigating through multiple business applications
  • Have strong reading, writing and communication skills
  • Ensure privacy and security practices are followed at all times

Preferred Requirements:

  • 1 year of customer service experience and/or sales experience Experience in a fast-paced contact center environment University / College degree is an asset

Job Type: Full-timeSalary: $15.00 per hour

Benefits:

  • 401(k)
  • Paid time off
  • Paid training

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • 401(k)
  • On-the-job training
  • Paid time off
  • Work from home

Shift:

  • Day shift

Work Location: Remote

Inbound Contact Center Agent (U.S. Remote) id-2861

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