Customer Support Specialist, Luxury Stores Customer Service – Seattle – Amazon id-1279

Key Responsibilities

• Act as a brand ambassador for Amazon Luxury Stores, providing world-class, high-touch service to all customers.
• Be the first point of contact to resolve customer issues across multiple channels in a timely manner, communicating through email, phone, and chat.
• Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat.
• Provide customers with critical service and product information, ensuring customer satisfaction.

Requirements

• 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality.
• Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity.
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times.
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership.

Benefits

This position offers a competitive salary ranging from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market, based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Customer Support Specialist, Luxury Stores Customer Service – Seattle – Amazon id-1279