Remote Insurance Customer Support Jobs in the USA – ID – 7124

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Job Description

Job Summary
Houston Skilled Consultancy is seeking a highly motivated and customer-oriented individual to join our team as a Remote Insurance Customer Support Representative. In this role, you will provide exceptional support to our clients by assisting them with insurance-related queries, processing claims, and ensuring a smooth experience with our services. This is a remote position open to candidates based in the USA, offering a great opportunity to be part of a dynamic team committed to delivering outstanding customer service.

Key Responsibilities

  • Answer incoming calls and emails related to insurance inquiries, providing clear and accurate information.
  • Assist customers in understanding their insurance policies, coverage details, and available options.
  • Process insurance claims, ensuring accurate data entry and following up on claim status.
  • Address customer concerns and complaints, resolving issues in a timely and professional manner.
  • Maintain detailed and accurate records of customer interactions in the system.
  • Collaborate with team members and other departments to ensure the efficient delivery of customer support services.
  • Stay updated on insurance policies, procedures, and industry trends to provide informed guidance to customers.
  • Meet and exceed performance targets, including customer satisfaction scores and response times.

Required Skills and Qualifications

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  • High school diploma or equivalent; additional certification or degree in insurance, business, or a related field is a plus.
  • Excellent communication skills, both verbal and written, with the ability to explain complex information in an easy-to-understand manner.
  • Strong customer service skills and the ability to handle challenging situations with patience and professionalism.
  • Attention to detail and a high level of accuracy in processing customer requests.
  • Ability to work independently in a remote environment and stay motivated with minimal supervision.
  • Proficiency in using customer support software and Microsoft Office Suite.
  • Basic understanding of insurance terminology and processes is an advantage.

Experience

  • Previous experience in customer service, preferably within the insurance or financial services industry, is highly desirable.
  • Experience handling inbound calls, processing claims, and resolving customer issues is a plus.
  • Remote work experience is an advantage, with a proven ability to work effectively in a virtual environment.

Working Hours

  • This is a full-time remote position.
  • Working hours are flexible, with shifts available between 8 AM to 8 PM (USA Eastern Standard Time), Monday through Friday.
  • Occasional weekends or holiday shifts may be required based on business needs.

Knowledge, Skills, and Abilities

  • Strong problem-solving abilities and the capacity to think critically in fast-paced situations.
  • Ability to prioritize tasks effectively, managing multiple customer requests simultaneously.
  • High level of empathy and emotional intelligence to connect with customers and provide excellent service.
  • Familiarity with insurance-related software and tools for case management.
  • Strong time-management skills and the ability to meet deadlines and targets consistently.

Benefits

  • Competitive salary with performance-based incentives.
  • Health, dental, and vision insurance coverage.
  • Paid time off (PTO), sick leave, and holiday pay.
  • Flexible working hours and the opportunity to work from home.
  • Training and development programs to enhance your skills and grow your career.
  • Supportive and inclusive team environment.
  • Opportunity for advancement within the company.

Why Join Houston Skilled Consultancy?

  • Join a company with a strong commitment to customer service excellence and employee well-being.
  • Be part of a rapidly growing team offering ample opportunities for career growth and professional development.
  • Enjoy the flexibility of working remotely from the comfort of your home while maintaining a healthy work-life balance.
  • Houston Skilled Consultancy offers competitive compensation packages, comprehensive benefits, and the chance to work with an innovative and supportive team.

How to Apply
To apply, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. Include Remote Insurance Customer Support in the subject line of your email and send it to us. We look forward to reviewing your application!

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