Automattic: Technical Support (Happiness Engineer) -USA-Job-ID-8128

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As a Happiness Engineer, you love helping people.
Transforming publishing on the web is no small task. Our goal is to build relationships based on trust, resulting in happy, passionate, loyal customers and colleagues. We do this by listening to our customers’ needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.

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Are you interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work.
In general, a typical day involves:
Being an active member of a global team that provides 24/7 support via live chat, tickets, one-on-one screen share sessions, and forums.
Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, Tumblr, and more.
Troubleshooting, investigating, and creating detailed bug reports.
Building a community of support by sharing knowledge and helping team members around the world.
Being a Happiness Engineer requires
Mid to high proficiency with WordPress, HTML, and CSS.
Experience providing technical support to customers, particularly via live chat, tickets, telephone, or forums.
Excellent written and communication skills, with a knack for taking technical language and making it understandable for the general public.
A passion for solving challenging problems and proposing elegant solutions.
Solid ability to identify and accurately document technical issues.
An intense intellectual curiosity and an eagerness to share knowledge with others.
Patience, grace, and a sense of humor.
Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, please be sure to tell us.
An ideal candidate:
Has created three or more WordPress websites.
Has experience installing and configuring WordPress plugins and themes.
Is adept at troubleshooting technical issues.
Has experience creating bug reports.
Has experience providing technical support to customers via telephone, tickets, live chat, or forums.

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Disclaimer: Job Posting Sources

Various reliable job search engines, such as Indeed, LinkedIn, ZipRecruiter, CareerBuilder, Monster, Glassdoor, Getwork, Snagajob, and FlexJobs, are the source of the job postings on our platform. Although we make every effort to present accurate and current information, we are unable to guarantee the accuracy, completeness, or dependability of the job postings from these outside sources.

When applying for jobs found on these platforms, users are advised to perform their own due diligence. We are not liable for any errors, omissions, or inaccuracies in the job postings, and neither do we support any particular employer or job posting.

Additionally, please be aware that job listings may change without warning and that some may not be relevant or active at the time of viewing.

Users who access job postings from these outside sources through our platform consent to indemnify us for any liability resulting from the use of such information.