🚀 MVP Roadmap & Features for Digital Communication Center
This Minimum Viable Product (MVP) roadmap focuses on launching a cost-effective, AI-driven communication center with tourism call handling, automation, and analytics in the fastest and cheapest way possible.
🎯 Goal:
✅ Set up basic call management system
✅ Enable automation for messages & bookings
✅ Ensure seamless communication with customers
🛠 Features for Phase 1:
1️⃣ Cloud-Based Call System (Softphone & VoIP)
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Use: Twilio Flex
Supports inbound & outbound calls, call routing
2️⃣ Basic AI & IVR (Interactive Voice Response)
Use: Twilio IVR
Auto-answer FAQs & forward calls to Super Admin
3️⃣ Tourism Booking & Customer CRM
Use: Google Sheets (Free CRM)
Track caller details, bookings, and follow-ups
4️⃣ SMS & WhatsApp Auto-Reminders
Use: Twilio WhatsApp API
Automate reminders for tour bookings
5️⃣ Call Recording & AI Transcription
Use: Twilio Call Recording
Auto-save & transcribe conversations for analytics
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