Customer Experience – Remote CST Shift (Bilingual Spanish Required) ID-7427

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Job Description

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The Elite Job is seeking a dedicated and passionate Rep, Customer Experience – Outbound to join our growing team. This fully remote position requires a dynamic individual who thrives in fast-paced environments and is excited to provide top-tier customer service. As an outbound representative, you will connect with existing and prospective customers to offer solutions, resolve issues, and ensure a positive experience. A successful candidate will be bilingual in Spanish and English, with a proven ability to engage customers and provide an exceptional service experience.

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Responsibilities and Duties:

  • Make outbound calls to current and prospective customers to address inquiries, offer services, and resolve any issues.
  • Provide clear, concise, and accurate information about products and services in both Spanish and English.
  • Handle customer complaints or concerns with empathy and professionalism, ensuring all issues are resolved in a timely and effective manner.
  • Record customer interactions and maintain accurate, up-to-date customer data in the CRM system.
  • Collaborate with team members to achieve monthly KPIs and service goals.
  • Ensure a high level of customer satisfaction by providing personalized service and maintaining a positive, helpful attitude.
  • Stay informed about new products, services, and updates to accurately assist customers.
  • Work within the Central Standard Time (CST) shift schedule to ensure coverage during required business hours.

Qualifications:

Required:

  • Fluency in both English and Spanish (verbal and written).
  • High school diploma or equivalent.
  • 1+ year of customer service experience in an outbound or inbound call center environment.
  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Basic proficiency in Microsoft Office and CRM tools.
  • Ability to work independently, manage time effectively, and meet performance targets.
  • Excellent problem-solving skills with a customer-first approach.

Preferred:

  • Previous experience in customer experience or telesales roles.
  • Bilingual proficiency in additional languages.
  • Experience using CRM software (Salesforce, Zendesk, etc.).
  • Comfortable working in a remote setting with minimal supervision.

Job Type and Location:

  • Type: Full-time, Remote
  • Location: Work-from-home (must be able to work within the Central Standard Time Zone).

Salary and Compensation:

  • Salary Range: Competitive salary based on experience
  • Pay: Hourly or salaried, based on experience
  • Incentives: Performance-based bonuses

Perks and Benefits:

  • Comprehensive health insurance (medical, dental, vision).
  • 401(k) with employer matching contributions.
  • Generous paid time off (PTO) including holidays, vacation, and sick days.
  • Paid parental leave.
  • Employee wellness programs and mental health support.
  • Professional development and training opportunities.
  • Remote work flexibility and a supportive, inclusive work environment.
  • Monthly team-building activities and virtual happy hours.

Why The Elite Job is a Great Place to Work:

At The Elite Job, we are committed to fostering a culture of inclusion, respect, and growth. We believe in the power of diversity and are proud to support an environment where all employees feel valued, heard, and empowered to reach their full potential. Our mission is to provide exceptional customer experiences and drive innovation in the industry. We invest in the well-being of our employees and offer opportunities for career advancement, learning, and personal development.

If you are passionate about customer service, enjoy problem-solving, and want to be part of a supportive, growing team, The Elite Job is the place for you!

How to Apply:

Ready to make an impact? Apply today by submitting your resume and cover letter through our career portal. In your cover letter, please include your language proficiency and any relevant experience in customer service.

Do not miss the opportunity to be part of a fantastic team!

Keywords:

Customer Experience, Outbound Representative, Bilingual Spanish, Remote Customer Service, CST Shift, Customer Service Representative, Telesales, CRM, Spanish Speaker, Full-Time Remote Job.

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