Customer Service Support Representative (Remote) id-1267

by

Job Description

Invitae is now part of Labcorp and dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.  Together, let’s embrace possibilities and change lives!

Customer Service Representative

This individual will be on the frontlines responding to a variety of clinician and patient billing related inquiries. The individual will work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

Responsibilities:

Other Posts You May Be Interested In

  • Be well-versed in all Labcorp processes and policies to respond clearly to high volume billing inquiries.
  • Maintain appropriate response time in various communication platforms (Example: phone calls, emails, portal inquiries, etc)
  • Identify issues and suggest potential improvements.
  • Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
  • Maintain an assigned schedule and be flexible with daily schedules when business needs change
  • Effectively communicate, resolve, and document billing related inquiries
  • Participate in projects that extend beyond your day to day to stretch you to think outside the box
  • Hours 8am to 5pm PST

Qualifications:

  • Minimum High School diploma or equivalent required
  • Minimum 1+ year customer service experience required
  • Previous healthcare/call center experience strongly preferred
  • RCM experience preferred
  • Ability to work remote
  • Ability to work independently and commit to a structure environment
  • Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
  • Bilingual a plus

Remote Work: 

  • Must have high level Internet speed (50 mbps) connectivity
  • Dedicated work from home space
  • Ability to manage time and tasks independently while maintaining productivity
  • Must meet weekly and monthly production goals
  • Effective communication skills
  • Alpha-Numeric Data Entry proficiency
  • 10 key experience

What you bring:

  • Exceptional attention to detail and organizational abilities
  • Outstanding customer service/phone communication skills and ability to complete a high volume of calls
  • Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
  • Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
  • Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment

Application Window closes: 12/16/24

Pay Range: $15.00 to $18.00 an hour or (State/Local minimum wage, if higher)

Hours: 8am – 5pm PST

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.

Formore information about how we collect and store your personal data, please see ourPrivacy Statement.

Customer Service Support Representative (Remote) id-1267

Google
View Company Details

Leave a Comment

Who we are

Welcome to careers.techlabrepairs.com, the premier platform designed to streamline your job search across the internet. Our objective is clear: to enhance the job-seeking experience by consolidating job listings from various reliable sources into one accessible location, ensuring a wealth of opportunities is just a click away.
In the current fast-paced environment, job hunting can be daunting. With numerous job boards, recruitment firms, and corporate career pages to navigate, identifying the ideal position often becomes a laborious task. This is where we come in. At careers.techlabrepairs.com, we have developed a website that compiles job listings from a diverse array of reputable sources, reducing the time and effort required to find your next career opportunity.

Our Vision
Our vision is to offer job seekers a seamless and efficient pathway to discovering top-tier employment opportunities. Recognizing that each job seeker has unique preferences and requirements, we strive to provide a platform with a comprehensive range of job listings catering to the diverse needs of all professionals.
We advocate for a job search process that is straightforward and accessible. By aggregating listings from leading job boards, corporate career sites, and recruitment agencies, we simplify the process of finding roles that align with your skills, experience, and career aspirations. With careers.techlabrepairs.com, there's no need to jump between different websites—everything you require is right here.

Why Choose Us?
Comprehensive Listings Our platform gathers job listings from trusted sources across the web, ensuring access to a vast array of opportunities. Whether you seek remote work, freelance projects, part-time roles, or full-time positions, we provide options across numerous industries, from technology and healthcare to marketing and finance, ensuring you find the perfect match for your expertise.

User-Friendly Experience
Navigating job listings should be straightforward, not burdensome. Our user-friendly interface facilitates easy searching, filtering, and application processes. Our search functionality allows you to refine listings by location, job type, salary range, and more, enabling swift identification of positions that meet your criteria.

Up-to-Date Listings
We maintain a platform that reflects the latest job openings by regularly updating our listings. This ensures access to fresh job postings, providing you with a competitive advantage in the job market.

Tailored Results
Utilizing advanced algorithms, our platform delivers personalized job recommendations based on your preferences and search history. By understanding your career objectives, we present the most relevant opportunities, helping you find the best positions swiftly.

For Employers & Recruiters
careers.techlabrepairs.com serves not only job seekers but also employers and recruiters, offering a robust platform to showcase job openings to a wide and diverse audience. By posting listings on our site, you can reach a larger pool of qualified candidates, facilitating a quick and effective connection with top talent. Our mission is to assist employers and job seekers in making the perfect match, enhancing the hiring process's efficiency and dynamism.

Our Commitment
At careers.techlabrepairs.com, we are dedicated to making the job search process smoother for everyone. We aim to provide accurate, reliable, and current job listings in a user-friendly environment. Understanding the challenges of job searching, we are here to support you at every stage. Whether embarking on your career journey or seeking advancement, careers.techlabrepairs.com is committed to helping you thrive.

Thank you for choosing us as your trusted partner in job search. We look forward to assisting you in finding the ideal job and advancing your career to new heights.

Disclaimer: Job Posting Sources

Various reliable job search engines, such as Indeed, LinkedIn, ZipRecruiter, CareerBuilder, Monster, Glassdoor, Getwork, Snagajob, and FlexJobs, are the source of the job postings on our platform. Although we make every effort to present accurate and current information, we are unable to guarantee the accuracy, completeness, or dependability of the job postings from these outside sources.

When applying for jobs found on these platforms, users are advised to perform their own due diligence. We are not liable for any errors, omissions, or inaccuracies in the job postings, and neither do we support any particular employer or job posting.

Additionally, please be aware that job listings may change without warning and that some may not be relevant or active at the time of viewing.

Users who access job postings from these outside sources through our platform consent to indemnify us for any liability resulting from the use of such information.