Disney Social Media Customer Support – Work From Home – id -7106

by

Job Description

Are you passionate about Disney and have a knack for connecting with people? Join the Disney team as a Social Media Customer Support representative, where you can bring the magic of Disney into the homes of our fans and customers. This work-from-home role offers the opportunity to engage with Disney global audience, providing exceptional support and ensuring a delightful experience across our social media platforms.

Other Posts You May Be Interested In

Key Responsibilities

  • Customer Interaction: Respond promptly and professionally to customer inquiries, comments, and concerns on Disney official social media channels.
  • Problem Resolution: Handle customer complaints and issues with empathy and efficiency, ensuring a positive resolution while maintaining Disney brand image.
  • Content Moderation: Monitor and moderate user-generated content to ensure it aligns with Disney values and community guidelines.
  • Social Listening: Track and report on trending topics, customer sentiments, and potential issues, providing feedback to relevant departments.
  • Collaboration: Work closely with cross-functional teams, including Marketing, PR, and Product Development, to relay customer insights and feedback.
  • Continuous Learning: Stay updated on Disney products, promotions, and social media trends to provide accurate and up-to-date information to customers.

Required Skills and Qualifications

  • Communication: Exceptional written and verbal communication skills, with the ability to engage with a diverse audience.
  • Social Media Savvy: Proficient in using various social media platforms such as Facebook, Twitter, Instagram, and others.
  • Problem-Solving: Strong problem-solving skills with the ability to think quickly and provide effective solutions.
  • Customer Focus: A passion for providing excellent customer service and maintaining Disney reputation for magical experiences.
  • Adaptability: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Technical Proficiency: Familiarity with social media management tools, CRM software, and basic troubleshooting for common technical issues.

Experience

  • Required: Minimum of 2 years of experience in a customer support role, preferably in social media or digital communications.
  • Preferred: Experience working in a remote or work-from-home setting. Prior experience with Disney products or services is a plus.

Working Hours

  • Flexible Schedule: The role requires availability to work various shifts, including evenings, weekends, and holidays, to accommodate global customers.
  • Part-Time/Full-Time: Options available based on business needs and employee preference.

Knowledge, Skills, and Abilities

  • Brand Knowledge: Deep understanding of Disney brand, values, and products.
  • Emotional Intelligence: High level of emotional intelligence to handle sensitive customer interactions.
  • Attention to Detail: Strong attention to detail to ensure accuracy in communications and content moderation.
  • Cultural Awareness: Ability to engage with an international audience, understanding cultural nuances and sensitivities.

Benefits

  • Competitive Pay: Attractive salary package with opportunities for performance-based bonuses.
  • Work-Life Balance: Enjoy the flexibility of working from home with a schedule that suits your lifestyle.
  • Employee Discounts: Exclusive discounts on Disney products, services, and experiences.
  • Health and Wellness: Comprehensive health insurance, wellness programs, and access to mental health resources.
  • Career Growth: Opportunities for professional development and career advancement within Disney.

Why Join Disney?

  • Iconic Brand: Be a part of a globally recognized and beloved brand that brings joy to millions of people.
  • Inclusive Culture: Work in a diverse and inclusive environment that values creativity, collaboration, and respect.
  • Innovative Environment: Join a company that embraces innovation and is always looking for new ways to create magical experiences.
  • Global Impact: Make a difference by helping Disney fans from around the world, ensuring their experience is nothing short of magical.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and passion for Disney through our official career portal. Please include any relevant social media handles or examples of customer support interactions you have managed.

Twitter
View Company Details

Leave a Comment

Who we are

Welcome to careers.techlabrepairs.com, the premier platform designed to streamline your job search across the internet. Our objective is clear: to enhance the job-seeking experience by consolidating job listings from various reliable sources into one accessible location, ensuring a wealth of opportunities is just a click away.
In the current fast-paced environment, job hunting can be daunting. With numerous job boards, recruitment firms, and corporate career pages to navigate, identifying the ideal position often becomes a laborious task. This is where we come in. At careers.techlabrepairs.com, we have developed a website that compiles job listings from a diverse array of reputable sources, reducing the time and effort required to find your next career opportunity.

Our Vision
Our vision is to offer job seekers a seamless and efficient pathway to discovering top-tier employment opportunities. Recognizing that each job seeker has unique preferences and requirements, we strive to provide a platform with a comprehensive range of job listings catering to the diverse needs of all professionals.
We advocate for a job search process that is straightforward and accessible. By aggregating listings from leading job boards, corporate career sites, and recruitment agencies, we simplify the process of finding roles that align with your skills, experience, and career aspirations. With careers.techlabrepairs.com, there's no need to jump between different websites—everything you require is right here.

Why Choose Us?
Comprehensive Listings Our platform gathers job listings from trusted sources across the web, ensuring access to a vast array of opportunities. Whether you seek remote work, freelance projects, part-time roles, or full-time positions, we provide options across numerous industries, from technology and healthcare to marketing and finance, ensuring you find the perfect match for your expertise.

User-Friendly Experience
Navigating job listings should be straightforward, not burdensome. Our user-friendly interface facilitates easy searching, filtering, and application processes. Our search functionality allows you to refine listings by location, job type, salary range, and more, enabling swift identification of positions that meet your criteria.

Up-to-Date Listings
We maintain a platform that reflects the latest job openings by regularly updating our listings. This ensures access to fresh job postings, providing you with a competitive advantage in the job market.

Tailored Results
Utilizing advanced algorithms, our platform delivers personalized job recommendations based on your preferences and search history. By understanding your career objectives, we present the most relevant opportunities, helping you find the best positions swiftly.

For Employers & Recruiters
careers.techlabrepairs.com serves not only job seekers but also employers and recruiters, offering a robust platform to showcase job openings to a wide and diverse audience. By posting listings on our site, you can reach a larger pool of qualified candidates, facilitating a quick and effective connection with top talent. Our mission is to assist employers and job seekers in making the perfect match, enhancing the hiring process's efficiency and dynamism.

Our Commitment
At careers.techlabrepairs.com, we are dedicated to making the job search process smoother for everyone. We aim to provide accurate, reliable, and current job listings in a user-friendly environment. Understanding the challenges of job searching, we are here to support you at every stage. Whether embarking on your career journey or seeking advancement, careers.techlabrepairs.com is committed to helping you thrive.

Thank you for choosing us as your trusted partner in job search. We look forward to assisting you in finding the ideal job and advancing your career to new heights.

Disclaimer: Job Posting Sources

Various reliable job search engines, such as Indeed, LinkedIn, ZipRecruiter, CareerBuilder, Monster, Glassdoor, Getwork, Snagajob, and FlexJobs, are the source of the job postings on our platform. Although we make every effort to present accurate and current information, we are unable to guarantee the accuracy, completeness, or dependability of the job postings from these outside sources.

When applying for jobs found on these platforms, users are advised to perform their own due diligence. We are not liable for any errors, omissions, or inaccuracies in the job postings, and neither do we support any particular employer or job posting.

Additionally, please be aware that job listings may change without warning and that some may not be relevant or active at the time of viewing.

Users who access job postings from these outside sources through our platform consent to indemnify us for any liability resulting from the use of such information.