Level 1 Service Desk Analyst – Remote, United States ID-7225

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About Us

At Slipstream IT, we specialize in streamlining IT support and managed solutions with a strategic consulting approach. Our industry-leading IT services help emerging pharma and biotech organizations focus on their mission while we take care of their IT needs.

As a part of our dedicated and innovative team, you will contribute to driving IT outsourcing excellence, benefiting from a strong leadership team that has been together for over a decade.

Your Role

We’re looking for a customer-focused IT Support Specialist to provide white-glove end-user support via phone, email, and chat. You will troubleshoot technical issues, manage tickets, and assist users with software and hardware problems in a fast-paced, collaborative environment.

Key Responsibilities:

Other Posts You May Be Interested In

  • Provide exceptional Service Desk support via phone, email, and chat
  • Manage incidents & requests in ServiceNow, Freshservice, or Zendesk
  • Perform daily ticket follow-ups to ensure issue resolution
  • Troubleshoot password & login issues, VPN, MFA, and SSO support
  • Uninstall/reinstall software applications as needed
  • Provide remote hardware support (laptops, tablets, mobile devices, monitors, printers, etc.)
  • Assist with Windows 10, Mac OS, Office 365, Active Directory, and Azure issues
  • Guide users on technical “how-to” inquiries

What You Need to Succeed

  • CompTIA A+ certification (Required)
  • 2-3 years of IT support experience in an MSP or call center IT environment
  • Strong knowledge of Windows 10, Microsoft 365, and Active Directory
  • Mac OS experience (1+ year)
  • Familiarity with ServiceNow, Freshservice, or Zendesk (Preferred)
  • Experience with remote access tools (LogMeIn, TeamViewer, Take Control, etc.)
  • Ability to troubleshoot Windows hardware & software issues remotely
  • Strong understanding of Active Directory, Azure, VPN, WiFi, and networking basics
  • Excellent communication & customer service skills
  • Ability to work in a fast-paced, multi-tasking environment

Perks & Benefits

  • 401(k) match
  • Comprehensive health, dental, & vision insurance
  • Life insurance & LTD coverage
  • Discretionary PTO (Flexible time off!)
  • Opportunities for internal growth & skill development

Join Our Team!

If you’re passionate about IT support and customer service, and want to grow with a team that values innovation and leadership, we want to hear from you!

Level 1 Service Desk Analyst – Remote, United States ID-7225

Microsoft
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Disclaimer: Job Posting Sources

Various reliable job search engines, such as Indeed, LinkedIn, ZipRecruiter, CareerBuilder, Monster, Glassdoor, Getwork, Snagajob, and FlexJobs, are the source of the job postings on our platform. Although we make every effort to present accurate and current information, we are unable to guarantee the accuracy, completeness, or dependability of the job postings from these outside sources.

When applying for jobs found on these platforms, users are advised to perform their own due diligence. We are not liable for any errors, omissions, or inaccuracies in the job postings, and neither do we support any particular employer or job posting.

Additionally, please be aware that job listings may change without warning and that some may not be relevant or active at the time of viewing.

Users who access job postings from these outside sources through our platform consent to indemnify us for any liability resulting from the use of such information.