optum Customer Service Remote Jobs – Job Vacancy -USA-ID-7875

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Customer Service Representative (Remote)

Location:
United States | Remote

Company:
Optum

Job Type:
Full-Time | Customer Service

Schedule:
Flexible Hours | Remote

Salary:
Competitive Pay | Performance-Based Incentives

Job Overview:

Optum is seeking empathetic and dedicated individuals to join our team as Customer Service Representatives. This remote, full-time position is an excellent opportunity for individuals who want to make a difference in the healthcare sector while providing top-tier support to our customers. Optum offers a supportive work environment with training provided to ensure your success in the role.

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Key Responsibilities:

  • Customer Support: Assist customers with inquiries related to healthcare services, claims, and other related matters via phone, email, or chat.
  • Problem Resolution: Address and resolve customer issues and concerns in a timely and professional manner.
  • Account Management: Support customers in navigating their healthcare plans, benefits, and eligibility details.
  • Communication: Provide clear and accurate information to customers, ensuring they have a positive experience with Optum.
  • Collaboration: Work with internal teams to ensure customer issues are resolved and provide feedback for process improvements.
  • Documentation: Accurately document customer interactions and ensure data is up-to-date in company systems.

Qualifications & Requirements:

  • Education: High school diploma or equivalent required; associate degree or higher is a plus.
  • Experience: Previous customer service experience is preferred but not required—training is provided.
  • Communication Skills: Strong verbal and written communication skills, with a focus on providing excellent customer service.
  • Problem-Solving: Ability to resolve customer issues with efficiency and professionalism.
  • Technical Proficiency: Comfortable using computer systems, customer service software, and basic office programs like Microsoft Office or Google Suite.
  • Time Management: Ability to manage multiple tasks effectively in a fast-paced environment.
  • Work Environment: A quiet, dedicated home office setup with a reliable internet connection.

Perks & Benefits:

  • Competitive Pay: Competitive salary with performance-based incentives.
  • Remote Flexibility: Work from anywhere in the U.S. with flexible working hours.
  • Career Growth: Opportunities for advancement within Optum as you gain experience and develop your skills.
  • Paid Training: Comprehensive training program to equip you with the tools and knowledge to succeed.
  • Comprehensive Benefits: Health, dental, vision, and retirement plans (availability may vary).
  • Employee Discounts: Access to exclusive discounts and benefits.
  • Work-Life Balance: Enjoy the benefits of remote work with no commute required.

How to Apply:

If you are passionate about providing excellent customer service and want to make a difference in the healthcare industry, apply today! Please submit your resume along with a brief cover letter that highlights your interest in the position and relevant skills.

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