As a Bilingual Nurse Advocate you are responsible for contact with program patients and assessing any barriers that may be present for successful initiation and completion of therapy. The Nurse Advocate will play an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience.

A typical day in the life of a Bilingual Nurse Advocate will include the following:

The responsibilities include, but are not limited to the following:

Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
Serve as an educator who possesses knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis, living with a chronic medical condition or life-threatening condition.
Have primary goals that include:
- Enable patients by providing them with information and education about:
  - their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
  - proper administration and dosing of prescribed therapy
  - calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient
  - support to help better manage the stress involved in their diagnosis.
- Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
Reporting of Adverse Events/ Product Complaint received in accordance with SOP and good manufacturer practices
Other duties as assigned by management

This job might be for you if (must have requirements of the role):

Successful candidates possess the following personal attributes:

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Clinical nursing experience with demonstrated competence in educating and managing patients with a new diagnosis or chronic medical condition
Knowledge about clinical aspects of the relevant disease state, including protocol therapy and common prescribing algorithms
General computer skills
Able to adapt to changing work assignments
Be service oriented and anticipate, recognize and meet the needs of others
Excellent interpersonal skills required, with specific ability to communicate effectively with patients, family members, and physicians
Ability to multitask effectively
Ability to recognize emotions and their effects
Sureness about self-worth and capabilities
Manage disruptive impulses
Maintain standards of honesty and integrity
Take responsibility for performance
Be adaptable and handle change with flexibility
Be innovative and open to new ideas
Achievement driven; constantly striving to improve or to meet a standard of excellence
Align with the goals of the group or organization and communicate effectively within the group
Ready to take initiative and act on opportunities
Be optimistic and pursue goals persistently despite obstacles and setbacks

Requirements:

Registered Nurse licensed in the state of Indiana or Kentucky.
2-3 years of nursing experience with relevant disease state experience preferred.
Fluent in English and Spanish is required
Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus.
Case management or Clinical Trial Nurse experience, a plus.
Bachelor’s degree preferred.
All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19.
We are located in Jeffersonville, IN. Flexibility to travel to this location as needed is preferred; Pharma Cord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)

Physical Demands & Work Environment:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
This position requires our nurses to be available for inbound phone calls as a part of their role and make outbound calls as necessary.
Although very minimal, flexibility to travel as needed is preferred.
Our nurses work a rotating schedule between the hours of 8 am to 11 pm Monday-Friday.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Due to investment in program specific training, candidates are expected to maintain role for a minimum of 6 months, or within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.

Once you land this position, you’ll get to enjoy:

Our Benefits & Perks

Company paid Short-term Disability (STD)
Increased competitive 401(k) company match up to 4%
Affordable Medical, Dental, and Vision benefits – PharmaCord covers 75% of Medical Premiums for our employees
- PharmaCord has not increased healthcare premiums in the past 4 years
- Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
- Wellness discounts of up to $260 per year for participation in wellness program
Annual HSA employer contribution
Company paid and voluntary Life Insurance options
Voluntary Life, AD&D and Long-Term Disability Insurances
Paid Parental Leave of Absence
Wellness and Employee Assistance Programs
PTO benefits, flex days and paid holidays
Employee Referral Program
Ambassador Program
Tuition reimbursement program up to $5,000 per year

Competitive Compensation & Flexible Working

Competitive starting pay rates
Yearly merit increases
Toll reimbursement program (valued at $678.60 per year)
This role may be eligible for a remote work arrangement. You must show you’ve successfully completed training, are in good performance and attendance standing, and are consistently meeting KPI’s as outlined within the program business rules.
Multiple shift options between 8 AM and 11 PM Monday – Friday

Remote! Bilingual (Spanish/English) Registered Nurse (RN) Case Manager ID-1569

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