Remote Call Center Customer Service Rep $18.50hr (PST) ID-1518

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POSITION SUMMARY: 

With appropriate knowledge of the Company’s services and processes the Customer Resource Associate works under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver the highest level of quality service to our customers. The Customer Resource Associate receives and responds to customer calls, inquiries, requests and complaints, which may require research and investigation to reach resolution; and delivers superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved.

PRINCIPAL RESPONSIBILITIES:

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  • Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
  • Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
  • Returns all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner.
  • Receives and reviews individual performance metric reports and action plans with manager to understand individual performance.
  • Enters service data into computer.
  • Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution.
  • Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

  • Experience using bilingual skills, particularly Spanish, in a business environment.

MINIMUM QUALIFICATIONS:

  • 1 year recent customer service or call center experience

Remote Call Center Customer Service Rep $18.50hr (PST) ID-1518

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Welcome to careers.techlabrepairs.com, the premier platform designed to streamline your job search across the internet. Our objective is clear: to enhance the job-seeking experience by consolidating job listings from various reliable sources into one accessible location, ensuring a wealth of opportunities is just a click away.
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Comprehensive Listings Our platform gathers job listings from trusted sources across the web, ensuring access to a vast array of opportunities. Whether you seek remote work, freelance projects, part-time roles, or full-time positions, we provide options across numerous industries, from technology and healthcare to marketing and finance, ensuring you find the perfect match for your expertise.

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For Employers & Recruiters
careers.techlabrepairs.com serves not only job seekers but also employers and recruiters, offering a robust platform to showcase job openings to a wide and diverse audience. By posting listings on our site, you can reach a larger pool of qualified candidates, facilitating a quick and effective connection with top talent. Our mission is to assist employers and job seekers in making the perfect match, enhancing the hiring process's efficiency and dynamism.

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At careers.techlabrepairs.com, we are dedicated to making the job search process smoother for everyone. We aim to provide accurate, reliable, and current job listings in a user-friendly environment. Understanding the challenges of job searching, we are here to support you at every stage. Whether embarking on your career journey or seeking advancement, careers.techlabrepairs.com is committed to helping you thrive.

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