Service Desk Technician III USA-ID-7837

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As a Service Desk Technician III, you will serve as a senior technical resource within our IT support team. You will be responsible for troubleshooting complex IT issues, mentoring junior technicians, and implementing efficient solutions to improve our IT infrastructure. You will work closely with internal teams to maintain and enhance the technology that supports our business operations.

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Responsibilities

  • Provide advanced technical support for hardware, software, and network issues.
  • Troubleshoot and resolve escalated IT tickets efficiently.
  • Maintain and optimize system performance, ensuring minimal downtime.
  • Install, configure, and upgrade hardware and software as needed.
  • Collaborate with IT teams to improve processes and implement best practices.
  • Train and mentor junior technicians, guiding them through technical challenges.
  • Ensure security protocols and company IT policies are followed.
  • Document troubleshooting steps and solutions for knowledge-sharing purposes.

Requirements

  • Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
  • 5+ years of experience in IT support, with at least 2 years in a senior or advanced technician role.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Experience troubleshooting networks, servers, and cloud-based applications.
  • Familiarity with Active Directory, Office 365, and remote desktop tools.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills with the ability to assist non-technical users.
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Benefits

  • Competitive salary based on experience.
  • Comprehensive health insurance, including medical, dental, and vision coverage.
  • 401(k) retirement plan with company matching.
  • Paid time off (PTO) and holidays.
  • Professional development and certification reimbursement.
  • Employee wellness programs and work-life balance initiatives.

Why Join Us?

At Real Estate Group, we value our employees and invest in their growth. You’ll be part of a supportive team that encourages professional development and innovation. If you’re looking for a dynamic work environment where your technical skills make a real impact, this is the perfect opportunity for you.

How to Apply

Interested candidates should submit their resume and a cover letter to [Insert Email Address] with the subject line: “Application for Service Desk Technician III”. Applications will be reviewed on a rolling basis, so apply today!

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