ServiceNow Business Analyst ID-1579

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Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients. Specializing in next-generation IT and digital transformation solutions, Basecamp Consulting and Solutions is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results.

At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development. We pride ourselves on a team of talented professionals who are passionate about supporting our clients on their journey towards innovative outcomes.

Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and we are equally committed to embodying these principles in every facet of our work.

We are seeking an ServiceNow Business Analystwho is well versed in business process design and ServiceNow workflow design. A strong attention to detail and team orientedto join our growing Technology Solutions division.

Responsibilities Include:

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  • Business Process Design
  • Design ServiceNow workflow
  • Review and document current state of IT request management for acquired facility to include both front end and back-end processes.
  • Work with Service Catalog/Request Process Owner and Manager to recommend approach for converting current request management process to enterprise process and tool.
  • Determine if new service request forms need to be created.
  • Gather and document service requests requirements for new and transitioning existing requests to enterprise requests.
  • Leverage strategic and analytical skills to address significant company challenges. Collaborate with clients and stakeholders to formulate and test strategies.
  • Engage in constructing problem frameworks, formulating hypotheses, conducting tests and analyses, develop solutions, assessing operational feasibility, leading implementation efforts, and creating monitoring plans.

Required Experience

  • 4+ years of ServiceNow Business Analysis experience.
  • 4+ years of business requirements gathering experience.
  • 2+ years of ensuring that service request requirements align to the clients service request design guiding principles.
  • Hands on experience in documenting work in Service Now Agile application.
  • Test service request forms and coordinate testing by SMEs.
  • Assist with communications relative to service request changes, adds, etc.
  • Assist with education of newly acquired IT support teams on the enterprise request management process and tool.
  • Revise/create handouts to assist both fulfillers of IT service requests and general caregivers who place the requests.
  • The ability to work on multiple concurrent projects is essential
  • Self-motivated and the ability to work with minimal supervision

Nice-To-Have

  • ServiceNow System Administrator Certificate (CSA)
  • ServiceNow Certified Implementation Specialist (CIS) – GRC/IRM

COMPENSATION AND WORKING CONDITIONS

  • Competitive health and medical benefits package and paid time off
  • Other internal benefits include access to professional development funds and organizational trainings as available
  • Working standard office hours with start and end time flexibility (40 hrs/week).
  • Physical/cognitive demands include use of typical office equipment, prolonged periods of sitting and working on a computer/telephone, high degree of concentration and attention to detail.
  • Psychological demands include deadline drive requirements, capacity to organize and prioritize own work, adaptable to change and ability to set and work towards performance and development goals

ServiceNow Business Analyst ID-1579

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